24 hour emergency medical assistance please contact: 

+44 (0) 203 829 6745

We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday. They are available 365 days a year and can provide the following assistance:

What to do in the case of a medical emergency abroad.

IN CASE OF SERIOUS EMERGENCY – first call an ambulance using the local equivalent of a 999 call. Contact our medical assistance service which is open 24 hours a day, 7 days a week to offer you advice in this emergency situation. We strongly suggest you put their telephone number +44 (0) 203 829 6745 into your mobile phone before you travel so that it is to hand should you need it. Communicate with the ambulance driver and get details of the hospital you are being taken to so that our medical assistance service’s doctor will be able to obtain a medical report at the earliest possible opportunity.

WHAT THE MEDICAL ASSISTANCE COMPANY NEEDS FROM YOU – when you call our medical assistance service in an emergency you need to have some basic information for them to hand:

MINOR ILLNESS OR INJURY – If you need to see a doctor in Europe or Scandinavia then ask your hotel reception or tour representative for the address of the nearest public medical facility. In Europe you should show them your EHIC card, medical treatment will be free or at a reduced cost and you will not be required to contribute towards the claim as the policy excess will be reduced to NIL. You will only be covered for the cost of private medical treatment in these countries if this is approved in advance by our medical assistance service on +44 (0) 203 829 6745. Elsewhere it is advisable to seek advice on where to go for treatment from our medical assistance service if possible, as standards of medical facilities vary greatly. Many clinics have been set up to target the tourist market and will ruin your trip by insisting on unnecessary admissions and treatment at inflated prices. In some circumstances it may be necessary for our medical assistance service to move you to a more suitable facility.

WHAT HAPPENS IF I MISS MY BOOKED FLIGHT HOME DUE TO ILLNESS? – don’t worry, provided you have contacted our medical assistance service your policy will be automatically extended to cover you until it is agreed that you are fit to travel home. Our medical assistance service will liaise with your treating doctor and you and once you are fit to travel, they will make appropriate alternative arrangements.